How we use enquiry information.

Last updated: 18 August 2026

Who is responsible for your information?

Oxford Traceability is responsible for the personal information collected through this website. You can contact us at sales@oxfordtraceability.co.uk or on 01865 362785.

What information do we collect?

When you submit an enquiry, we may collect your name, company, email address, telephone number, material choice and the application information you provide. We also use essential technical information needed to operate and secure the website.

Why do we use it?

We use enquiry information to respond, understand your application, prepare technical or commercial information, arrange sample trials and take steps connected with a potential business relationship. Our lawful bases may include taking steps at your request before entering a contract and our legitimate interests in responding to genuine business enquiries.

Who receives it?

Information is available to relevant Oxford Traceability personnel and service providers that support our website or communications where necessary. We do not sell personal information. We may disclose information where required by law.

How long do we retain it?

We retain enquiry information only for as long as reasonably necessary for the enquiry, related business records, legal obligations and the establishment or defence of claims. Retention depends on whether an enquiry progresses into a customer or supplier relationship.

Analytics

This site uses Microsoft Clarity to help us understand how visitors use the website and improve its performance. Clarity may set analytics cookies or use similar technologies. You can manage cookies through your browser settings.

Your rights

Depending on the circumstances, UK data protection law may give you rights to access, correct, erase or restrict your personal information, object to certain processing, or complain to the Information Commissioner’s Office. Contact us first if you would like to exercise a right or ask a question.

Security and international processing

We take reasonable measures to protect information. Some service providers may process information outside the United Kingdom; where applicable, appropriate safeguards should be used.

Changes to this notice

We may update this notice when our services or legal obligations change. The date above shows the current version.